"The literature suggests that traditional conflict management strategies (CMSs) will not be effective in contexts that involve interactions with the difficult personality, someone for whom the rules of rational conduct do not apply." - A quote from a research abstract regarding conflict in organizations & working with difficult people
In every organization there are three groups of people: the overachievers, the backbone, and the group we fondly refer to as the “buttheads”. They get in the way of your goals, and they certainly have a negative effect on the rest of the employees that are trying to make progress.
In virtually every organization that we have worked in, someone has already been brought in to work with this issue, and little or no progress was made. Most sessions are designed to get participants to get along through ineffective simuations or artificial techniques. Most participants do not fully participate, and the difficult employees certainly do not see a compelling reason to change their behaviors.
We can demonstrate onsite or train your leaders on the strategies and resources that have been taught to more than 6,000 leaders and that are currently used to make the management of difficult and resistant employees easier. Participants benefit from a greater understanding of current applied research and techniques that are quick, effective and easy to use.
