Of all the training that I do, conflict and resistant employees have remained in first & second place as the most sought after topics over the past 20 years.
One of the problems that I experience on this topic, is incredibly inexact diagnosis of the sources of conflict inside organizations. It can usually be pinpointed to (at least) one of the following:
- Lack of focus
- Issues with processes and practices
- Interpersonal issues
- Leadership/followership issues
- Bad behavior
The more specific the diagnosis, the better the prescription. Check out this document for possible remedies for each of these causes of conflict.
